Commerce / Support Desk

Support

Public center to order questions about purchase, leaflets, delivery, exchange, returns, payments and products before SRC operates an authenticated help desk.

Prepare case Buying guide Object Transfer See the Orders Notifications Outbox

Support Map

A route for every kind of problem.

Support concentrates the help routes that were previously spread out between Store, Orders, Shipping and Returns. Real attention occurs by mail until CRM, attachments, states and measurable SLA are integrated.

Order or stock

Confirm availability, variant, folio, subtotal or next step before final payment.

See the Orders

Delivery

Check times, national coverage, local delivery, event collection and product conditions.

View shipments

Changes and damages

Prepare evidence, motive, folio and expected resolution for case-by-case review.

See policy

Payment or proof

Use the folio to clarify transfer, payment league, event payment, cancellation or refund.

View Checkout

Buying guide

Consults for the form, leaflet, payments, shipments, returns and support in a single route.

Read guide

Output

Review size, materials, care, transfer, copy status, or copy status before opening a case.

View.13 Transfer

Passport

Check authenticity, editing, drive and registration when the piece has Object Passport.

See Passports

Privacy

Export or delete local data from the Account while SRC ID is pending.

Open Data Vault

Support Standard

What SRC needs to respond without losing context.

SRC referenceIdentifier generated in Checkout u Orders. If not, indicate the product and approximate date.

Purchase mailMail used to generate the folio or contact Store.

Case typeChange, damage, delivery, payment, product, event or other request.

Expected resolutionChange of size, replacement, clarification, return, confirmation of delivery or commercial response.

EvidencePhotographs, vouchers or catches are manually attached in the final mail when applied.

Case Intake

Prepare a case before you send it.

The case is saved only in this browser and also appears in SRC Account and Transaction Outbox. To start real attention, use “Send to Support” after saving it.

SRC reference Case type Priority Name Email WhatsApp Case summary Expected resolution

No local cases.

Save a case to prepare the support mail.

Production Path

What a lack for completely real support.

CRM

Persistent cases, status, responsible, history, attachments and closure.

Email transaccional

Autoconfirmation, templates, deliverability, rebounds and low.

Tracking

Guides, shipping events, incidents, delivery and notifications by portfolio. See Notifications.

SRC ID

Authenticated orders, collection, support, notifications, privacy and real data export.